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How to cancel an order?

Cancellation of an order

Q: How can I cancel an order?
A: As long as we have not yet processed the order, we will accept your cancellation. Once you wish to cancel an order, please contact us asap.

Please note:
- We don't guarantee your order will be accepted due to we may ship it, we have place order to vendors and the vendor doesn't accept our cancellaton too.
- We don't guarantee your order will be accepted even the status is still on pending, althought most of time, it reflects the real status. Sometime, there is a delay for changing status and communications between different departments for shipping an order.
- If you purchase a product and request us to ship another product but we are not able to fulfill your request (it means purchse a product that does not exist), we reserve the rights to decline your request. If you need to buy a products with slightly different specifications or a different color that we listed but not offered, please contact us first)
- No matter which situations, unless our responsibilities are proved, the buyer needs to take all the transaction fees / costs arised from the cancellations and we are not obligated to provide documents for justifying such fees.
- If an order has shipped, al the cancellations will hanlded RMA / Return, please refer to the corresponding page to details.

Last update: 24 June 2015.
We reserve the right to change the terms and conditions stated above without prior notice.

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